Refund policy
Last updated 6 November 2026
DupliChat plans are prepaid for 30 days. Because AI usage costs us money the moment you use it, refunds are limited as described here.
1. When we refund or fix a payment
- You paid but your plan was not activated.
- You paid twice for the same period, or sent a wrong amount.
- You were charged because of an error on our side, or the service was unusable for most of your paid period because of a fault on our side.
2. When we do not refund
Credits that you have already used are not refunded, and a plan you changed your mind about after using it is not refunded. Credits and plans that end unused are not refunded after the 30-day period.
3. How to ask
Send the transaction ID, the number you paid from and what went wrong through the contact page. We answer as soon as we can, usually within a few days.
4. How we refund
Approved refunds are sent back by the method you paid with (bKash, Nagad, Rocket, Binance Pay or USDT) to the number or account the payment came from. Where a refund is not owed we can instead extend your plan.